Sharepoint & Salesforce Knowledge Integrations

Prasad avatar
Shared by Prasad • September 26, 2023

We're excited to share the new updates shipped to Dashworks in the last two weeks. Here's a rundown:

🎉 New

  • Microsoft SharePoint Integration: With Dash AI's SharePoint integration, you can now access all the data stored within your company's intranet. The integration allows you to search sites, files, folders, and documents.
  • Salesforce Knowledge Integration: You can now ask Dash AI to retrieve relevant Knowledge Articles stored in Salesforce. This is particularly useful for sales and success teams, enabling them to quickly find FAQs, troubleshooting guides, and other relevant articles.

🎨 Improvements

  • Answers as Source of Truth: We have enhanced the prioritization of Answers. This means that when a new Verified Answer is added to Dashworks, it becomes the highest priority information source for all questions related to that topic, ensuring a correct response every time.
  • Responses to Ambiguous Queries: We have improved how Dash AI handles ambiguous questions. Now, Dash AI will suggest making your questions more specific to enhance the accuracy of results.

⏳ Coming Soon

  • Verified Links: Verified Links will allow you to pin links to source-of-truth documents in Dash AI. It complements Answers by including content from your wikis and other connected apps. Dash AI will prioritize content from Verified Links over other content if there is a match, ensuring accurate results for all queries.
  • Trello Integration: As the latest addition to our Task Management integrations, alongside Linear, Asana, and Jira, the Trello integration enables you to search for cards and boards directly from Dash AI.