Hi there 👋
As a part of our ongoing efforts to better support you and your team, we're now using Intercom within Factory (the little blue icon in the bottom right of the screen).
Intercom acts as your support and news hub within Factory, which you can use to:
Intercom will allow us to more effectively manage your support queries and provide better and more meaningful response times moving forward.
While you can absolutely still email us directly, Intercom will gradually become our preferred method of communication.
As always, we'd love for you to play around with the new functionality and provide feedback. We're in the early stages of our Intercom journey and any thoughts and suggestions are greatly appreciated!