All the latest updates and improvements from the Factory team
Product update

We're now using Intercom!

Factory support avatar
Shared by Factory support • September 13, 2023

Hi there 👋

As a part of our ongoing efforts to better support you and your team, we're now using Intercom within Factory (the little blue icon in the bottom right of the screen).

Intercom acts as your support and news hub within Factory, which you can use to:

  • Reach out directly to our team with questions and requests
  • Access our new Help Center which we'll be continually adding to
  • Find the latest news and info related to Factory and any recent feature releases
  • Find historical conversations that you've had with our team

Intercom will allow us to more effectively manage your support queries and provide better and more meaningful response times moving forward.

While you can absolutely still email us directly, Intercom will gradually become our preferred method of communication.

As always, we'd love for you to play around with the new functionality and provide feedback. We're in the early stages of our Intercom journey and any thoughts and suggestions are greatly appreciated!

New feature

Introducing the Dashboard

Paul avatar
Shared by Paul • August 31, 2023

Hi there,

We are very excited to announce the beta release of our new Dashboard feature!

Access charts and insights via your own personal, fully customisable dashboard.

Each user will have the ability to craft a dashboard that best suits their needs, using any combination of available dashboard 'cards'.

Analyse historical Sales performance, forecast work based on the number of orders promised each day, or simply and quickly see a snapshot of all orders created by you.

The Dashboard will be an ever-evolving feature and as such, we would love to hear your feedback on what future Dashboard cards you would like to see made available. Feel free to reach out with any suggestions by sending us a message via the new Intercom Messenger.

Note: The Dashboard is available only for certain users and excludes any Productivity-related roles.