Latest updates from the Mio team

7 Mio Moments from 2022 | Our Biggest Product and Team Updates

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Shared by Kaian • January 12, 2023

2022 was a big year for Mio and the collaboration platforms we support (Slack, Microsoft Teams, Webex, and Zoom Team Chat).

As we head into 2023, let’s take a look back at the pivotal product updates and key industry events that defined our year.

Zoom Team Chat interoperability

Mio started supporting Zoom Team Chat for cross-platform communication this year. In December 2021, Mio announced an $8.7 mil investment by Zoom and Cisco. Since then, Zoom has teamed up with Mio to release several new chat APIs to enable a seamless interoperability experience for its customers.

As our CEO, Tom Hadfield, says, “The addition of Zoom Team Chat to Mio’s universal messaging network is a major step forward for the collaboration industry. This brings us even closer to ‘Collaboration Nirvana,’ where everyone can collaborate with each other, regardless of which chat app they are using.”

Read more about Zoom Team Chat interop here.

Rebranding and website redesign

You might have noticed that we’re looking a little different.

We upgraded to a bolder, sleeker look to mirror the growth of our company and product. Our website has been revamped to reflect this exciting change, and also includes several useful features and updates:

ROI calculator

Ever heard of “toggle tax”? In a study conducted by Harvard Business Review, they found that the average worker spends 5 weeks per year simply toggling between applications. With Mio, employees can stay on one platform and chat to any platform - use this calculator to see just how much time and money your organization can save by investing in cross-platform interoperability.

Pricing tier updates

We’ve updated our pricing page to include information on our new Pro, Business, and Enterprise tiers. Mio is now an ideal fit for medium-sized businesses to large-scale organizations.

Auto Sync

We launched Auto Sync, a feature in the Mio Hub that allows admins to sync large groups of users. Admins no longer have to manually update every user who leaves or joins an organization.

By subscribing to your organization’s Active Directory groups, Mio automatically determines:

  1. A user’s primary platform, and
  2. Which users to sync or unsync when they are added or removed.

Haven’t set up Auto Sync yet? Log in to the Mio Hub and navigate to User Sync in the left sidebar. Click on the Sync users tab and select the green Configure Auto Sync button. Follow the steps to set up and provide information about your Active Directory groups.

Enterprise Connect

With Zoom Team Chat added to our list of supported platforms, we headed to Enterprise Connect to showcase interoperability between all four apps. We met some of our customers face-to-face for the first time and demoed our product for hundreds of conference attendees.

Heading to Enterprise Connect 2023? We’ll see you there. Use our promo code MIO for $500 off the current rate on conference passes. Make sure you get your passes soon for the lowest possible price - Super Early Bird rates end on Jan 27th.

Want to see Mio in action? Schedule a 15-minute in-person session with our team at Enterprise Connect 2023 for a personalized demo.

New Mio Hub

With a sleeker interface and admin-friendly tools, the new Mio Hub makes getting started and staying organized as easy as possible.

Our new Mio Hub includes the following new features:

  • Connect Center: a one-stop dashboard for configuring platform settings and importing platforms for sync.
  • Channel Sync: updated to allow more flexibility and customization in desired channels. Also includes additional channel filtering features and an intuitive interface to remove and re-import channels with ease.
  • User Sync: revamped to include the ability to import desired users for direct messaging. Also includes a resource library for immediate troubleshooting.
  • Auto Sync: Mio automatically keeps your user list up to date - no need to manually add or remove each user who joins or leaves your team.

We also announced that it’s no longer necessary to have a Teams Service Account to use Mio with Microsoft Teams.


“Zoomtopia and Enterprise Connect were great to get face-to-face time with customers and Zoom sellers,” says Jack Conlin, Head of Channel Development at Mio.

We even got a great shout out from Patrick Kelley, Distinguished Architect at Zoom. In his words:

“Today we live in choice…a lot of CIOs and CTOs I talk to are providing choice to their end users…let them choose what tool to use, whether it’s Teams and/or Zoom. It’s not an either/or, it’s an and. Use them together. What I’m trying to say is Mio has come out with this amazing tool. [It's] allowing you to have choice in whatever chat platform you choose.

Hear what else he has to say about the interoperability between Zoom and Microsoft Teams here:

Group chats for Webex and Microsoft Teams

Group chats are finally here. Webex and Microsoft Teams users can chat in groups while staying on their respective platforms.

We are excited to advance chat nativeness on Webex and Microsoft Teams with the addition of this frequently requested feature.

A native chat experience is one where an app is used exactly the way that it was meant to be used. As of the end of 2022, our nativeness score improved from 67% to 82% on Webex and 66% to 76% on Microsoft Teams. We calculate these scores by taking the available APIs on each platform and comparing them to the number of APIs that we actually leverage per platform.

Slack and Zoom Team Chat users - don’t fret. Stay tuned for more updates on Group Chats.

Thanks for joining us for our 2022 wrap up! We’re looking forward to more exciting updates this year.