We are thrilled to announce that Slack Account Sync is now live.
Based on our customers' feedback, we've learned that larger organizations prefer messages to be posted with users that have licensed Slack accounts, rather than bot or app imitations.
We've been working hard on an alternate solution to bots and are excited to share that we are now leveraging licensed Slack accounts for cross-platform direct messaging.
This update allows for a better UX experience for end users and prevents duplicating entries when searching for colleagues in your Slack workspace.
Direct messages with cross-platform users no longer appear under the “Apps” section of your Slack sidebar. Now, they appear under “Direct messages” the same way that other Slack DMs do. Nativeness in file sharing and reactions is also improved with Slack Account Sync.