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4 Updates to Improve the End User Experience | Mio December Update

Kaian avatar
Shared by Kaian • December 12, 2022

Big changes to advance chat nativeness

This December, we’re excited to share product updates that address some of our most common feature requests. We’ve been working on improving nativeness in a way that impacts the end user experience.

A native chat experience is one where an app is used exactly the way that it was meant to be used. When working with third-party integrations, a decrease in nativeness is often the result of grappling with API limitations. This leaves the end user with an experience that seems buggy.

From file sharing to message editing, we hope that these updates will maximize your workflow as 2022 comes to a close.


Native file sharing in Zoom Team Chat

Native file sharing has been one of our most-requested features. Zoom was the last platform we support that received files as links, and we are excited to share that we are now sending and receiving files natively on all platforms.

Mio is still making concurrent editing of files a reality through Sharepoint integration, but today, files will look native for users regardless of their platform.

Previously, Mio would create a download link for each file that was shared to Zoom Team Chat. Zoom Team Chat users would then have to click the link and download the file on their browser.

This caused several issues:

  1. Clicking a link, going into a web browser, and then only downloading the file meant that downloading shared files took significantly more time than it was meant to.
  2. Admins had to educate their users on what a cross-platform file sharing link would look like. If not, links seemed "spammy," leading to a decrease in trust and collaboration.

Zoom Team Chat users will no longer have to click on a link to download cross-platform shared files. Your users will be able to preview and download files directly from Zoom Team Chat.

Rich text formatting in Zoom Team Chat

Send your holiday wishes in bold.

Rich text formatting is now supported from Zoom Team Chat to Webex, Slack, and Microsoft Teams. This includes bold, italic, bulleted lists, and numbered lists.

RTF (bold, italic, bulleted lists, numbered lists) is also supported in messages sent from Microsoft Teams, Slack, and Webex (when markdown mode is enabled) to Zoom Team Chat.

Native message editing on Webex

Message editing is crucial to online communication. With this month's update, native message editing is now possible for organizations with fully synced Webex users.

Message editing was previously achieved by deleting and reposting the original message with applicable edits.

This month's update allows us to utilize the Webex editing API to natively edit messages sent from Slack, Zoom Team Chat, and Microsoft Teams.

Editing attachments or multi-part messages is not currently supported by the Webex API. Edited messages that contain images, files, or attachments still utilize our previous fallback method.

Adding and removing reactions to Microsoft Teams

Spread some holiday cheer with message reactions.

Reactions added or removed from Slack or Zoom Team Chat to Microsoft Teams is now natively supported.

Previously, message reactions received in Microsoft Teams would be displayed as an emoji in a threaded reply. Now, cross-platform reactions will appear natively for Microsoft Teams users.

Using reactions to your advantage is an important part of online workplace etiquette.

Check out these articles for best messaging practices for Slack, Zoom Team Chat, Webex, or Microsoft Teams.


Thank you to all of our customers for trusting us to bring chat interoperability to your organizations this year.

With exciting updates on the horizon, 2023 is looking to be an even brighter year for collaboration.

Happy holidays from the Mio team. Wishing you a great end to this year and beginning to the next.