Declined order notifications are now clearly visible on the customer profile to further streamline your tasting room operations. By displaying declined orders, your staff is empowered to promptly obtain updated credit card information and process or void open orders with ease. This real-time visibility ensures a seamless customer experience and prevents inventory from being held in layaway.
You can now measure QR code engagement in your VinesOS Dashboard. See the number of scans on any given product to give valuable data and analytics on customer behavior. With these insights, you can lead more effective and targeted marketing efforts, ultimately driving sales.
If you would like the QR code tracking feature enabled, please reach out to VinesOS.
For issuing Partial Refunds, there is now an Order Type filter called 'Refund Required' which you can use to filter out any orders that have been customized on Revel or VinesOS (through the POS or Customize Order feature).
To further improve efficiency, we have introduced the 'Bulk Refund' button at the bottom of the Orders window. This new functionality allows you to process multiple partial refunds simultaneously, simplifying the refund management process.
** Attention Revel users: It is essential to complete and authorize a partial refund by logging into the VinesOS platform. This additional measure aims to prevent unintended full refunds that may arise due to the automated system's interaction between the two software platforms.
QR codes are now available for ALL products in your VinesOS Dashboard (beer, spirits, etc), not just wine specific.
QR codes are a great way to give consumers instant access to a comprehensive description of your product. Print for the label, tasting room, or necker on the bottle. Utilizing this technology also allows you to keep up with the dynamic nature of the alcoholic beverage industry and give real-time product updates.
Encourage customers to increase their order size in your tasting room. If they purchase a certain number of bottles, you can comp tastings with the ease of pressing a single button at checkout. Customers love the incentive, and you'll receive the benefit of more profit.
Customers now have the ability to access the unit size information through the left-sidebar navigation on your main shop page. This feature provides an excellent opportunity for consumers to discover unique offerings such as cost-effective liters, exclusive magnum releases, or potentially smaller half bottles/splits. Additionally, they can see which products are only available in the traditional 750ml bottle size.
To ensure your customers see size as a filter in your shop, populate this field when entering your product information.
Member benefit settings, such as free complimentary tastings, are a great way to encourage loyalty. You can set these benefits to be applied to members on a daily, weekly, monthly, or quarterly basis. We have even greater flexibility now. You can set up these member benefits with a bi-monthly frequency.
Do you ever have a situation where a member joins your highest level club to get the best discount on your wine, and before the next release, they login and downgrade to the minimum level club, with a much lower discount?
Problem Solved! We now have a feature you can enable, so the member must reach out to you before changing their club.
Embrace a flat fee price for members to enjoy wines by the glass. This setting simplifies your operations and allows for a seamless, customer-centric experience. With this new setting, you can set a flat rate member price of, say, $10, for every glass of wine. By providing members with an exclusive pricing benefit, you further support their loyalty to your wines.
The new setting on Flights of 'Include Any' allows the staff to track and pour any number of tastes for a customer. This is different than a traditional flight, and can be used for tracking pours, samples or non-member benefits.